Refund Policy

Refund Guidelines

  • A $10 withdrawal fee will be applied to all refunds except program cancellations by Senior, Youth & Leisure Services (SYLS)
  • All refund/credit requests must be sent directly to SYLS.
  • No makeup or substitution of classes missed, unless cancellation by SYLS and make up session is scheduled.
  • No partial credits/refunds for absences.
  • No refunds will be issued after the start of a program except for one of the following reasons:
    • The program is cancelled by SYLS
    • The request is accompanied by a written medical excuse from a physician.
  • Please allow 15 to 30 days for refund processing.
  • Program fees will not be returned to your credit card account.
  • There will be absolutely no refunds/credits and/or transfer of funds after a program has ended.