How do I submit a service request?
You may submit a request for service by calling 973 992-5000 or by using the online form. Before you submit a request online, we ask that you search the Self Help FAQs first. You may find what you need without having to submit a request.
What do you need to submit a service request?
If you are submitting a request online, aside from an email address, you need to include your name, address, and telephone number. You also need to know the street of the incident and the issue. If you are submitting a service request by calling 973 992-5000, you need only the street where the issue is and the issue.
How can I get an email account?
You can open an email account using Google's Gmail or Yahoo Mail in less than five minutes.
Why can't I submit an anonymous request?
Anonymous requests are not accepted online, but you may submit an anonymous request by calling 973 992-5000.
What if my service request is urgent?
If you have an emergency, you need to call 911 as you normally would. The citizen request submission form and service request phone number are only for non-emergency requests, questions, and information.
What else might I have to include in the service request submission?
Many service request types will prompt you for further information, which will assist the responder in resolving and closing your service request. The more you can tell us about the issue, the faster your request can be resolved.
How long does it take to resolve a service request?
The time it takes to close, or resolve, a service request varies from request to request, depending on the issue and the tasks required. Staff members will make every effort to resolve your service request as soon as possible.
Will I be updated as to the progress of my service request?
At the very least, you should receive notification upon creating your service request and upon closing. You may receive additional updates depending on the responder and the issue.
Can I call to check the status of my service request?
If you haven't received notification of the closing of your service request within a month, you may call 973 992-5000 to check its status. Please have your service request ID ready when you call.
Why is the Township using this system?
The Township has put this service request management system in place to insure that no citizen issue goes unresolved. In addition, the reporting capabilities will help the administration and department heads make well-informed decisions related to staffing and equipment needs, project priorities and management, and budget requests and formulation. |