- What is your emergency (what are you reporting)?
- What is your location? Be as specific as possible. You should also give the name of the town where you are located because 911 calls are not always answered by the municipality where they are made from.
- What number are you calling from? (This is in case the call is dropped. It is especially important if you are using a cell phone)
If you are reporting a medical emergency, the dispatcher will ask you questions regarding the injured or sick person.
If a crime is involved, and you saw or can see a suspect, be prepared to give a description:
- Clothing description, i.e., hat/cap, jacket/coat, shirt, pants, shoes
- Color of eyes
- Hair color/length
- Other pertinent information such as scars, marks, tattoos
If a vehicle is involved, you will be asked to describe it:
- Any features that stand out, such as dents, stickers, missing parts, etc.
- How many occupants
- Last known direction of travel of suspect(s) and/or vehicle(s)
- License plate number
- Style, i.e. 2 door or 4 door, convertible