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1. What is Rave Alert/Smart911?

A Smart Emergency Notification System

Rave Alert is the leading *FedRAMP-authorized mass notification system enabling governments, organizations, institutions and schools to quickly and reliably send information and emergency notifications via phone call, email and text message.

Rave Alert is integrated with the Smart911 system in which residents can provide key information into the secure system. In an agency utilizing the Smart911 system, when a 9-1-1 call is received for someone at the address needing emergency medical care, first responders will already have important information when they arrive. 

*Federal Risk and Authorization Management Program

IMPORTANT: 

Not all notifications are sent through all categories and delivery methods. In order to receive the latest and most up-to-date information, residents are urged to opt in for all three types of message delivery systems: 

• phone calls, 
• emails and 
• text messages.

Note: The information within the Rave Mobile Safety system is used only for the purpose of these types of notifications. It is not shared or sold or made available for use by outside individuals or entities.

2. What kinds of Emergency Alert messages go out?

Critical, Targeted & Important Messages

Rave Alert/Smart911 go out for various reasons: 

• Critical Situations: Every resident and business registered in the system will receive emergency alerts by phone call. Those who have also registered an email address and/or cell number will also receive messages through those channels.
• Targeted Situations: If a situation affects only a certain area —  for example, a water main break or utility outage — only those geographically located in that area will receive a targeted message.
• Non-Critical Situations: If there is important Township information that needs to be broadly distributed throughout the town, email and text messages will go out through the Alert system.

IMPORTANT: 

Not all notifications are sent through all categories and delivery methods. In order to receive the latest and most up-to-date information, residents are urged to opt in for all three types of message delivery systems: 

• phone calls, 
• emails and 
• text messages.

Note: The information within the Rave Mobile Safety system is used only for the purpose of these types of notifications. It is not shared or sold or made available for use by outside individuals or entities.

3. What should I do?

Register for an Account

Use the Township website to access the Rave Alert/Smart911 System. Register or sign in, and make sure your contact information is correct. 

Add emails, landlines and cell numbers, and opt in to receive emails and text messages.

Enroll each person in your family separately so that everyone receives important messages.

4. Why create an account?

Make Sure You Receive Alerts

The Alert system uses a publicly available list of landline phone numbers for residents and businesses. However, many people now use cell phones instead.

 Make sure you receive critical messages:

• Landlines are losing popularity, meaning many individuals' phone numbers aren’t in the system. 
• Cell phone numbers and email addresses aren’t in the system.
• Text messages and emails won’t be sent unless you put them into the system. 

IMPORTANT: 

Not all notifications are sent through all categories and delivery methods. In order to receive the latest and most up-to-date information, residents are urged to opt in for all three types of message delivery systems: 

• phone calls, 
• emails and 
• text messages.

Note: The information within the Rave Mobile Safety system is used only for the purpose of these types of notifications. It is not shared or sold or made available for use by outside individuals or entities.

5. Can I unsubscribe from Alerts?

Unsubscribing

You can choose to unsubscribe or change your information at any time through your Rave Alert/Smart911 account.